General terms and conditions
Last update: 01/13/2025
Article 1 - Field of application
These General Terms and Conditions of Sale apply, without restriction or reservation, to all purchases of the services mentioned by the Service Provider to professional customers (“the Customer”) on www.erbd-consulting.com website.
The main characteristics of the Services are presented on www.erbd-consulting.com website.
It is the Customer’s responsibility to read these terms and conditions before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale are available at all times on the www.erbd-consulting.com website and shall prevail over any other document.
The Customer declares that he has read these General Terms and Conditions of Sale and accepted them by validating the quotation sent to his/her attention.
In the absence of proof to the contrary, the data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded with the Customer.
Contact details of the service provider are as follows :
YELLOW LISA EURL
SIRET 900 334 137
E-mail : [email protected]
Phone : +33(0)623 941 571
Article 2 - Price
An invoice is issued by the Service Provider and given to the Client according to several options described in the quotes provided to the Client:
- An invoice before the start of the project (50% deposit) and at the end of the project (final 50% deposit). The initial invoice must be paid before the project begins.
- An invoice representing the full service to be paid before the start of the project.
- An invoice based on the time spent, provided to the Client at the end of the service.
Certain orders may require a previously accepted quote. The quotes issued by the Service Provider are valid for 60 days from the date of issue.
Article 3 - Order
It is the Customer’s responsibility to select the services they wish to order on the www.erbd-consulting.com website, in accordance with the following procedures:
The order will be validated by the validation of the quotation or by the establishment of a contract for the provision of services.
The Service Provider reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
Article 4 - Payment terms
The service is paid by bank transfer to the Service Provider’s bank account (the details of which are provided on the invoice). Payment is to be made upon receipt of the invoice issued after the quote has been validated or after the contract is concluded.
Payments made by the Client will only be considered final once the amounts due have been actually collected by the Service Provider. The Service Provider will not be obliged to provide the Services ordered by the Client if the Client does not pay the full amount as per the conditions stated above.
Article 5 - Provision of services
The Services ordered by the Client will be provided under the following terms:
The Training/Business Development & Marketing Support services will be carried out in person and/or via videoconference, and the Business Development/Marketing services will primarily be conducted by email, phone, and social media.
The intervention schedule will be determined in agreement with the client and based on the service provider’s availability.
The Service Provider agrees to make its best efforts to provide the Services ordered by the Client, within the framework of a best-effort obligation and within the timelines agreed upon between the Service Provider and the Client.
In the case of specific requests from the Client regarding the conditions for providing the Services, duly accepted in writing by the Service Provider, any related costs will be subject to a separate additional invoice.
The provision of the Services may take place at any other location designated by the Client, provided that one week’s notice is given, at the sole expense of the Client.
In the absence of any reservations or claims explicitly made by the Client upon receipt of the Services, they will be deemed to comply with the order in terms of quality. The Client will have a period of one month from the provision of the Services to submit any claims by email, along with all supporting documentation, to the Service Provider. No claim can be validly accepted if these formalities and deadlines are not respected by the Client.
Article 6 - Liability of the service provider
The service provider undertakes to use its best endeavours in accordance with the state of the art in the performance of the services provided under a contract/quotation. This obligation is, by express agreement, purely an obligation of means. However, the service provider shall be released from any liability in the event that the company does not provide the service provider with all the necessary information and resources.
Article 7 - Intellectual Property
The content of the www.erbd-consulting.com website is the property of the Service Provider and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
Article 8 - Applicable law - Language
These General Terms and Conditions and any transactions arising from them are governed by and subject to French law.
In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.
Article 9 - Claims
For any complaint, please contact the customer service department at the postal or e-mail address of the Service Provider indicated in ARTICLE 1 of these terms.